Terms and Conditions


1. Acceptance of Terms of Usage

These Terms of Usage govern your access to and use of this Site. By accessing or using this Site, you agree to be bound by these Terms, including any additional guidelines, restrictions, or rules posted in relation to specific sections or services. All such additional terms are incorporated by reference.

INFOPAPER TECHNOLOGY (M) SDN BHD reserves the right to modify this Site and these Terms at any time without prior notice. Please review them regularly.

You agree that we may communicate legal notices and updates electronically—either by posting them on our website or sending them to the email address provided during registration. If you withdraw your consent to receive communications electronically, you must discontinue use of your account.

2. General

All transactions on www.infopaper.com.my or made by email/ phone are subject to the laws of Malaysia.

We are not responsible for delays or damages resulting from machinery breakdown, Acts of God, or other uncontrollable circumstances including war, riots, government actions, seizures, or embargoes.

All tools on our website used to create documents are the intellectual property of INFOPAPER TECHNOLOGY (M) SDN BHD. By placing an order, you agree to our Terms & Conditions, which shall be governed by Malaysian law.

3. Reservations

All orders are subject to acceptance by INFOPAPER TECHNOLOGY (M) SDN BHD. We reserve the right to reject any order or change pricing at any time, even after the order has been placed.

4. Returns

Due to the nature of customized products, returns are not accepted once an order is processed or shipped.

Claims for defects, damages, or shortages must be made in writing within two (2) business days of receiving the goods.

    • We will only replace items that were incorrectly processed.

    • Replacements will be issued after receiving returned merchandise.

    • No replacements will be made if it is determined that the goods were mishandled, misused, or partially used by the buyer.

5. Warranty

INFOPAPER TECHNOLOGY (M) SDN BHD makes no express or implied warranties beyond potential replacement of defective products. We may, at our discretion, offer replacement or partial credit, but this is not guaranteed.

6. Shipping

We will arrange delivery through our appointed courier.

    • The buyer is responsible for all shipping and handling charges.

    • We are not responsible for delays, loss, or damage while items are in transit with the courier.

Standard Delivery Estimates:

    • Peninsular Malaysia: 2–5 working days

    • Sabah & Sarawak: 5–8 working days

    • Remote Areas: Additional 2–3 working days

7. Price & Urgent Orders

  • All prices shown are for online orders only.

  • Prices are based on standard delivery working days as shown in the price calculator.

  • For urgent orders, please contact customer service. An additional 30% of the total amount or RM50 (whichever is higher) will be charged.

8. Cancellations & Refunds

Orders that are already in progress cannot be cancelled, and payments are non-refundable once processing has begun.

9. Uncollected Goods Policy

Goods not collected within three (3) months of completion will be disposed of without further notice. No compensation or refund will be provided.

10. Limitation of Liability

We are not liable for any direct, indirect, incidental, or consequential damages arising from use, misuse, or inability to use our services or products.

The Buyer agrees to indemnify and hold harmless INFOPAPER TECHNOLOGY (M) SDN BHD and its affiliates from any claims, actions, damages, or expenses—legal or otherwise—arising from potential violations of copyrights, trademarks, privacy rights, or other personal rights in the materials submitted by the Buyer.

11. Modifications to Terms

INFOPAPER TECHNOLOGY (M) SDN BHD reserves the right to change these Terms and Conditions at any time without prior notice. It is your responsibility to check this page periodically for updates.

12. Copyright and Intellectual Property

All artwork, designs, and files submitted to INFOPAPER TECHNOLOGY (M) SDN BHD for printing are assumed to be the property of the customer or that the customer has obtained the necessary permissions or licenses for reproduction. By submitting any material, the customer confirms and warrants that they hold the copyright or have legal rights to use and reproduce such content.

INFOPAPER TECHNOLOGY (M) SDN BHD shall not be held liable for any copyright or intellectual property infringements arising from materials submitted by the customer. The customer agrees to indemnify and hold INFOPAPER harmless against any claims, damages, or expenses resulting from unauthorized use of copyrighted materials.


INFOPAPER TECHNOLOGY (M) SDN BHD
Last updated: [15/04/2025]